Forum Discussion
Microsoft 365 office app activation on Citrix published apps
Hi,
We have multiple users are experiencing persistent issues with Microsoft 365 license activation while using Citrix with FSLogix for user profiles and Microsoft Office applications published as apps. Users are frequently prompted to sign in to Office for activation, and often encounter the message “Your product is not activated.” Additionally, there are instances of errors occurring during the activation process. Although users can work without issues after signing in, the activation prompt reappears intermittently, ranging from one to several weeks before reappearing.
We use M365 E3 license for users
FSLogix version - 2.9.8884
Office apps we have latest version on VDA servers.
Is there anyone who has faced this issue before?
2 Replies
I am observing an unusual issue. When users launch Office applications on the desktop, activation completes successfully. However, when the same application is published through Citrix, activation fails. Specifically, when users attempt to activate from the published app, they encounter the error “Something went wrong” with error tag 4nsvw. While this appears to be a generic error, the behavior suggests that the application is unable to access or read the user’s Office licensing/activation token.
Did you check the license token file is available on users appdata folder?
