Forum Discussion
Lab access suspended
Hello, I was learning on Microsoft Learn platform, 2 days ago everything was fine, today I can't connect to sandbox and finish my exercises. For some reason access to Lab (sandbox) suspended because of unusual activity of my account, but all I did was learn nothing more. I contacted MS support for help, wasted 2 hours, got redirected 3 times to different branches and yet no one helped me...
17 Replies
- Hello,
markjulmar
I am experiencing the exact same problem and have send an appeal as well 2 days ago but still no action.
It is very frustrating not knowing what is going on, as I was supposed to take this course before Monday morning where I start my new job!!
Is there any way I can get in contact with support and get them to fix this problem?
For me it started after completing the first lab - when I wanted to do the next one, the connection failed and I had to restart my PC. And then I could do the next lab. This was time consuming but went well a few times - but then suddenly that didn't work either and now I am completely stucked, as described by the other users.
Is this a general problem right now??
Best regards, Inger Klysner Zilvinas_Gadevicius markjulmar
I have exactly the same problem.
I had acces suspended few days ago. After I cliked the appeal button several times, I have recovered the acces last friday. But today, I'm suspended again.
It's very annoying.
- markjulmar
Microsoft
Joan2035 HelenLangston8518 Can you both private message me and send me the Microsoft account you're using to sign into Microsoft Learn? I want to pass that info along to the fraud/risk team to see what in your steps is inadvertently triggering the response.
Thanks!
mark
- Hi markjulmar,
I am facing the same problem since October 27, and my appeal is still not processed. I guess the problem might be that I used different devices to access the lab but I logged out each time. Could you please help me to get the access again.
- The best option is to click the Appeal button on the lab launch box
There is more information on the Sandboxes at https://docs.microsoft.com/en-us/learn/support/faq?pivots=sandbox and https://docs.microsoft.com/en-us/learn/support/troubleshooting- I tried that. I still get same message.
"Your account or connection was flagged for unusual activity. Because of this we've suspended your access to the Learn lab on demand. If you think we've made an error, you can submit an appeal to regain access."
Where should I submit an appeal if no one from support knows what to do...- On the screenshot you uploaded there is an appeal button directly under the message you quoted.
You should also expand More details and see what that says
