Forum Discussion
Certificate not showing up in Microsoft Learn account after passing exam
Hello all,
Very sorry if I have posted this to the wrong place, but I cannot figure out how to get help to get my certification into my Microsoft Learn account.
I have passed my exam, received an email that "Congratulations on passing your Exam" with a link to my Microsoft Learn account, but the certificate itself I cannot locate there.
In my Microsoft Learn profile it also says that I have passed 10 exams (including the one I am looking for now), but I only have 9 certifications (surely because the one I'm looking for is missing).
How can I get my certificate into my Microsoft Learn account? Or who can I contact about this, and how?
Thanks in advance!
3 Replies
Certifications are not the same as exams. Some certifications require more than one exam or require that you hold other active certifications. Which exam did you pass?
Hello Julian,
Thanks for your reply!
I understand the difference, but this should have 1 exam and 1 certifications since I have the prerequisite certications AZ104 and AZ204. I did receive the confirmation email that I passed my exam, but the certificate still doesn't show up in my Learn account unfortunately.
I got some help via another line, and it turned out the certificate did show up after transferring it to alternarive Learn account. All seems well in the end. It seems to have been a bug in the system.
Thanks for your help, and have a great day!
Hi wauwter
Maybe it may take time to be in the list. Check within 24 hours.
The second reason is that maybe the exam has a prerequisite exam which needs to be passed before appearing for the one you already passed.
Please check in either way.
