Forum Discussion
Non Profit Step 3 does not work
Hello everyone,
I wanted to check in and see if anyone has been able to open a support ticket regarding this matter. Please let me know. We are also reaching out internally to gain more insight into the cause of this issue. Thank you for your continued patience as we work to resolve it.
This is not "solved." I had a lengthy exchange with Microsoft Support and they determined the issue is being caused by VOIP numbers not being supported. Of the two numbers I tried to use for verification; one was a VOIP number and the other was a landline, neither of them worked. The technician I was working with, who was great by the way, escalated me to his supervisor but the supervisor only regurgitated what was already told to me. I'm still waiting on a resolution.
Hi Kram,
Thank you for your response. I'm not sure why the system is marking this discussion as solved. Nevertheless, I don't have visibility into the backend, but does your landline allows SMS messages? I'm wondering if that could be the case. Do you have a mobile number you can try?