Forum Discussion
Non Profit Step 3 does not work
Hello everyone,
I wanted to check in and see if anyone has been able to open a support ticket regarding this matter. Please let me know. We are also reaching out internally to gain more insight into the cause of this issue. Thank you for your continued patience as we work to resolve it.
It is April and I just tried registering my non-profit yesterday and the step 3 is still broken. There are different posts on this dating back to November.
Surely somebody at Microsoft is responsible for maintaining this form?
I am a business customer of M365 as well and am raising a support ticket that way but the support agent I am dealing with is very confused by the whole situation. One issue is that my business and non-profit are different entities but the only way to contact support is if you already have a business M365 account!The whole situation is so frustrating, can somebody at Microsoft please escalate this so the relevant responsible engineer can be found and the page fixed.
Also I have only tried registering with a regular cell phone number, not VOIP or landline.
I just ran into the same problem - I can't believe this is still an issue. Tried with three different cell numbers, not VOIP or landlines, still got the "incorrect verification code" error. I hope they fix this soon!
This is not "solved." I had a lengthy exchange with Microsoft Support and they determined the issue is being caused by VOIP numbers not being supported. Of the two numbers I tried to use for verification; one was a VOIP number and the other was a landline, neither of them worked. The technician I was working with, who was great by the way, escalated me to his supervisor but the supervisor only regurgitated what was already told to me. I'm still waiting on a resolution.
Hi Kram,
Thank you for your response. I'm not sure why the system is marking this discussion as solved. Nevertheless, I don't have visibility into the backend, but does your landline allows SMS messages? I'm wondering if that could be the case. Do you have a mobile number you can try?
Tiffany, we're still unable to successfully register our non-profit and haven't gotten any response from Support. Is there a way to look up the status of our support ticket?
Yes, it is being worked on, although we have only just gotten beyond the 'please can you repeat all these things again just to be sure' step of the support. Would it be useful to Say who so you can reach out?
Hi Chris,
If you can provide a name, I will be more than happy to try to reach out internally.
I did it yesterday and got the automatic confirmation. Waiting for the further instructions.
I've opened one. Haven't gotten a response yet.
