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SRK's avatar
SRK
Copper Contributor
Oct 28, 2025

Inability to login to non profit hub

Hello everyone,

I have signed up our non-profit organization for Microsoft Non-Profit and it was approved. In the approval-mail I was instructed to go to the "non-profit hub" to sign in and select the plans we would like to use. (Nov 2024). I did this and created initial access.

After some interval, in Aug 2025, I tried to access this but got a message that the user doesn't exist - I use my personal MS365 account, hence, the delay. I wanted to set up access for a couple of other users at the non profit. 

I've tried different browsers (Edge, Chrome, Safari, Firefox) as well as different devices, the result remains the same. The username and password are correct - the former was additionally given in the approval-mail, the latter was checked several times.

Also contacted Techsoup - got an email but no resolution. How does this grant get re-activated? Will appreciate a meaningful response.

Thanks in advance.

microsoft cloud for nonprofit

1 Reply

  • Tiffiany's avatar
    Tiffiany
    Iron Contributor
    Dec 08, 2025

    Hi there,

    Congrats on getting your nonprofit approved! The “spinning circle” issue you’re seeing in the Nonprofit Hub is unfortunately a known glitch that sometimes happens after approval.

     A few things you can try:

    • Clear cache/cookies or use a private/incognito browser window before signing in.
    • Check your account type: make sure you’re logging in with the same organizational account that was approved (not a personal Microsoft account).
    • Try the direct link: go to https://nonprofithub.microsoft.com and sign in from there.
    • If the hub still won’t load, you can work with Microsoft support:
    • Contact the Microsoft Nonprofit Support team through the Help link in the approval email.
    • Or open a ticket via Microsoft Nonprofit Support.

    In the meantime, you can also explore plans and offers directly through the Microsoft Nonprofits site: https://nonprofit.microsoft.com. Once your account is active, the support team can help assign the right licenses to your tenant even if the hub isn’t loading.

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