Forum Discussion

DLRGCW's avatar
DLRGCW
Copper Contributor
May 06, 2025

Error 43881

I try to get M365 for non profit Organisation. When I try to complete the purchase, I get the message error 43881.

Payment processor
volunteer engagement

1 Reply

  • TiffianyLaw's avatar
    TiffianyLaw
    Former Employee
    May 15, 2025

    Hi DLRGCW,

    This error sounds like it may be related to a billing issue. Please follow the steps below to contact support through your M365 Admin Center:

    1. Click on the "Help & Support" icon on the bottom left of this panel.
    2. Type in "Contact Support" in the "How can we help" box.
    3. You should see a blue button appear at the bottom that says, "Contact Support." Click it.
    4. Select if you want to contact the agent through Phone or Email.
    5. Add Title and Description and other details to describe your issue.
    6. Click on "Contact Me" to submit.