Forum Discussion
EM+S E3 50 Seat Legacy donation - some customers being charged - why?
Hi, Bit of a niche question and probably only relates to non-profit customers who subscribed to this prior to September 2019. I know that back in September 2019 it was announced that the non-pro...
We are currently in a similar situation, asking Microsoft to refund us for a full year of monthly charges. We did not received any emails regarding this change and could not find the notice either. Microsoft offered to refund 50% but we are holding to our initial request since they admit their communication problem regarding this change.
So I was wondering how many of you got a full refund? Any advice? Thank you!
So I was wondering how many of you got a full refund? Any advice? Thank you!
Ugo1138 We have received refunds for the invoices but we cancelled the subscriptions shortly after the invoice was issued, and these are usually annual not monthly billing. We removed the subscription from all clients after the first couple of issues as didn't want any further stress.
We have one ex-client who has asked for help as they have been hit with a few month's invoices, so will have to see how that goes.
Hope yours get sorted.
