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NZLaSalle's avatar
NZLaSalle
Brass Contributor
Jul 19, 2019
Solved

This form can't be distributed as it is asking for personal or sensitive information

Ive had this appear out of the blue and the Form has been live for the last 2 months? There is no information to show what information I have created that is personal or sensitive. This is for a re...
  • drbobcmu's avatar
    drbobcmu
    Jul 19, 2019
    I think Microsoft broke something. They need to fix it asap.
NZLaSalle's avatar
NZLaSalle
Brass Contributor
Jul 20, 2019
I’m hoping to hear back from Microsoft on this as I can’t do anything and I am losing time for registrations.
Microsoft please help!
Anqi Du's avatar
Anqi Du
Former Employee
Jul 22, 2019
Hi, sorry for the inconvenience as we have identified a bug that has triggered unexpected false positive alarm last week. I assume you were using your personal Microsoft consumer account to use Microsoft Forms as this bug only impacted consumer accounts. This bug now has been fixed and you should be able to update the title of any text question to mitigate this problem (i.e. delete one word and add it back for any text question title). Please let us know if you still encounter this problem. Again apologize for your inconvenience.
  • Indresh's avatar
    Indresh
    Copper Contributor
    Apr 07, 2020

    Anqi Du 

     

    This form can't be distributed as it is asking for personal or sensitive information. Contact your admin for assistance.

    Terms of use

     

    I still have this problem, tried the steps but failing, can anyone fix it at the earliest.

      • Art-ITP's avatar
        Art-ITP
        Copper Contributor
        May 15, 2020

        Having the same problem Yao Ke 

         

  • grahamcarrick1984's avatar
    grahamcarrick1984
    Copper Contributor
    Dec 04, 2019

    Hi Anqi Du I have set up a form for user feedback for a new product launch and I am getting this error. Can you look into it please? I am using an Office365 work account and no matter what i do, it wont go away. Any suggetsions? 

    • Anqi Du's avatar
      Anqi Du
      Former Employee
      Dec 05, 2019
      Hi, thanks for your message. Please review the contents to make sure the form doesn't contain any sensitive word (i.e. password) and refresh your browser to see if your form is unblocked. If the issue still persist, can you private message me your form url so that we can take a look?
  • debbienz's avatar
    debbienz
    Copper Contributor
    Aug 28, 2019

    Anqi Du This problem has just hit me this morning. "This form can't be distributed as it is asking for personal or sensitive information" -across every single one of my forms. I have tried deleting questions. Deleting text. Adding it back in  - I simply had a question for a persons name. All to no avail. All forms are now blocked from seeing the responses (the pink bar across the top).

    HELP!!!! - I am using a 365 account.

    • Yao Ke's avatar
      Yao Ke
      Icon for Microsoft rankMicrosoft
      Aug 28, 2019
      Can you private message me the form url?
      • mlidke's avatar
        mlidke
        Copper Contributor
        Aug 28, 2019

        I just removed the word "password" and the form is fine. 

        Yao Ke 

  • aafoss's avatar
    aafoss
    Former Employee
    Jul 30, 2019

    Anqi Du - that response isn't correct.  This bug is impacting my form that I am using to run office hours internally.  I am using my Microsoft internal account and discovered this issue when one of our internal security folks tried to sign up for office hours using her Microsoft account.  Please help us resolve.

    • JulianT148's avatar
      JulianT148
      Copper Contributor
      Aug 21, 2023

      aafoss Same problem here, form is not requesting ANY personal information, name surname email, nothing at all. I am blocked and our tech team says they cannot identify the "guilty words" for this error message:

      Error message I see from my end when I edit: "This form can't be distributed as it is asking for personal or sensitive information. Contact your admin for assistance."

      Error message user sees from their end: This form can't be submitted as it is asking for personal or sensitive information.

    • McKenzie_Pickett's avatar
      McKenzie_Pickett
      Copper Contributor
      Aug 14, 2019
      I'm having the same problem now too on my business account. It started about a half hour ago...
    • Anqi Du's avatar
      Anqi Du
      Former Employee
      Jul 31, 2019
      The bug was impacting MSA and MSIT but not reached PROD externally. You should be able to unblock it by editing any text question titles.
      • Kathleen Wilson's avatar
        Kathleen Wilson
        Icon for Microsoft rankMicrosoft
        Aug 08, 2019

        Anqi Du not true, this was on my personal account.  All my external O365 were impacted for several days.

         

        The other person was not an internal Microsoft person

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