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Rachel209's avatar
Rachel209
Copper Contributor
Apr 03, 2022
Solved

Permission to Access Form

I have recently joined an organisation where a Form has been set up and users have submitted.  When I click on the link in their email, I get the message: Sorry, something went wrong.  Please make su...
  • Rachel209's avatar
    Rachel209
    Apr 04, 2022

    RobElliott Thanks for the quick response.  

     

    That was what I expected.  I had already contacted the form creator and this was her response:

     

    "It was all set up through the library account. So you'd have to be logged in as the library. I've just had a look and I have no responses which means I am no longer connected to it. I am not administrator, the library account should be."

     

    I've already tried logging with the the Library.Admin email and get the same message.  This can't be all that unusual.  If a new person comes in to a position, and the previous person is no longer available to select the Share option, how does ownership of the form get transferred?  I realise I could re-create the form but that still leaves me with no access to those forms that have already been submitted.

     

    What should I do next?

     

    Cheers, Rachel

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