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barboge's avatar
barboge
Copper Contributor
Sep 09, 2019

Forms Pro styling error

I'm having an issue with form styling not loading correctly when opening the form from an email link.

I'm sending a survey based on a flow trigger, piping data from D365.

 

The behaviour occurs both in MS Edge and Chrome.

 

When opening the form from an email link the styling looks like this:

 

 

After refreshing the page, the styling loads correctly:

 

 

Any ideas what's wrong?

 

  • magalimoreels's avatar
    magalimoreels
    Copper Contributor

    barboge 

     

    Hi goodmorning!

    I have exactly the same issue ... I sent invitations to clients and they replied that they can't open read the form properly...

    Same way of work: link to form in outlook 

    Hope they get that fixed...

    • daniellockeretz's avatar
      daniellockeretz
      Copper Contributor

      magalimoreels same issue for me.  Just accessing the form from the link gives the same error and refresh doesn't fix it.  I hope this gets looked at urgently!

  • daniellockeretz's avatar
    daniellockeretz
    Copper Contributor

    barboge are you/anyone else still having this issue?  I've checked today and mysteriously all my forms are now rendering correctly.  I didn't change a thing but it seems to be fixed....for now.  Interested to know if that's the same for anyone else?

    • magalimoreels's avatar
      magalimoreels
      Copper Contributor

      Hi Daniel, mine seems fine too now! Strange thing...

       

      What a pity that 400 of our clients complained about a link that didn't work... It made me look like a fool 😕 

      I have to process +300 mails about that now... Hope this never happens again ...

       

      Thanks for the update!

      daniellockeretz 

    • barboge's avatar
      barboge
      Copper Contributor
      Mine are also rendering correctly!
    • daniellockeretz's avatar
      daniellockeretz
      Copper Contributor

      Matlot139 nothing useful from me yet.  I've got a case open with MS support who seem to be stumped at this stage.  I reaslise now that it's affected all our surveys, and even newly created ones.  Worrying!

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