Forum Discussion
Staff not bookable
One of my admin is now not bookable by his staff. I have resent the email but there was no confirmation button to accept. I checked his calendar settings and the staff settings are all correct.
The same thing is happening for us. Tried removing/adding them back to the calendar but still says (Pending for approval). We have disabled the requirement for approval in the admin settings for our entire tenant so it is confusing as to why it would say it's pending approval.
Debasish_ThakurMicrosoft
ChrisFL Can you please ask the new staff member to check for the mail in their spam/juck folder as well ? Can these staff members search for the target Bookings mailboc on their C1 page and see that visible ?
- We disabled the approval requirement(in the Bookings admin settings for our tenant) so our staff do not need to approve anything. I don't think they would receive any email regarding approval.
We finally resolved this by removing all the staff from the bookings calendar and adding them back(multiple times). Then we encountered a different issue, 1 of the 5 staff was not found when trying to add him back to the calendar. We deleted the calendar and started again. Still only 1 staff was not found when trying to add him back to the new calendar.
Finally we were able to add him by typing his full email address in the 'add staff' drop-down, then clicking the 'search directory' link. Eventually he showed up and we were able to add him to the calendar. The other 4 staff would automatically populate the drop-down after typing just the first 3 or 4 characters of their email or by typing their name.
I don't know what would have caused this because we had been using Bookings without any issue for well over 15 months. All our users/staff are created the same way and receive the same license and there was nothing out of the ordinary operation for managing our staff. Seems like a random glitch.
Thanks for your reply, I hope this helps others having similar issues.
