Forum Discussion
MS Bookings - if one enrolled customer cancels a booking it cancels the entire booking
We are having an issue when guests are booking themselves into an existing appointment intended for multiple guests - once booked they are given a confirmation page including an option to "cancel boo...
davisjr
Microsoft
MicrosoftTom_L_NN can you please confirm if you are continuing to see this issue? We had released some fixes in this area recently.
- Hi davisjr, yes unfortunately we are still experiencing the issue. As user ThomasSchwoerer mentioned below, I even created a new service to test and the issue persists. If a booking is set up to allow multiple guests (e.g. by increasing max amount attendees) one guest still has the ability to cancel the whole booking
Babu_AlagarsamyIf your Bookings page is published for everyone, can you please share the Bookings page URL over DM to me? Thanks!
- You'll need to create new services, that fully resolves the issue going forward and ensures you won't have problems.
