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normaluser's avatar
normaluser
Copper Contributor
Jul 20, 2023

meeting requests from bookings are deleted and not added to my diary

I use Bookings to let clients book time with me. In outlook - desktop, on the browser and on mobile, when clienst book I get three emails - two confirmations and one meeting request.   But the meet...
outlook
Babu_Alagarsamy's avatar
Babu_Alagarsamy
Icon for Microsoft rankMicrosoft
Jul 21, 2023

normaluser The appointments booked through Bookings are auto-accepted for the staffs and that is the reason it goes into the deleted items folder. But these appointments are saved to staff's calendar, and you should see these events in your Outlook calendar,

 

Thanks,

Babu

normaluser's avatar
normaluser
Copper Contributor
Jul 21, 2023
The problem is, the events are NOT in my Outlook calendar, that is why I have raised this question. Givent that the auto-acceptance is not working, is there a way to turn it off?
  • Babu_Alagarsamy's avatar
    Babu_Alagarsamy
    Icon for Microsoft rankMicrosoft
    Jul 21, 2023

    normaluser Sorry about that experience. I just tried it to double check and it seems to be working as expected. Can you please check if you have multiple calendars (primary / secondary) configured in Outlook and if Primary calendar is enabled in the calendar view?

     

    If this does not work, can you please create a support ticket so that we can help you unblock asap.

     

    Please check Get support - Microsoft 365 admin | Microsoft Learn for details on creating a support ticket.

     

    Thanks,

    Babu

    • normaluser's avatar
      normaluser
      Copper Contributor
      Jul 21, 2023
      I have multiple calendars, but only the one I use for my business is shown and it is in the same account as the email address used by bookings. I will open a support ticket. Thank you.
      • Teresa_Cyrus's avatar
        Teresa_Cyrus
        MVP
        Jul 22, 2023

        normaluser 

         

        I am an independent advisor answering Bookings questions.

         

        After reading this thread, I am curious about the resolution that you received.

         

        The only suggestion I have to offer is to update your calendar apps on each device. It sounds like that Bookings is not syncing across apps properly.

         

        Again, please let us know the actual fix.

         

        /Teresa

        #traccreations4e

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