Forum Discussion
Homepage redirect to onboarding page stuck in loop
This is happening to two of our 8 team members. When they try to log on to Bookings the get stuck in an endless auto reload loop between the homepage and onboarding. It tries to reload to the opposit...
A confused Microsoft support rep on the phone surprisingly helped me fix this for one user.
- We went to the user's licensed apps in the Azure portal (not 365 Admin)
- Unchecked the radio box for Bookings app and saved.
- Clicked "Reprocess"
- Re-checked the radio box for Bookings app and saved
- Clicked "Reprocess" again
- Waited an hour or so and the user was able to fully access Bookings.
are you able to link to the azure portal referenced? i have been fighting with this problem but not sure exactly where you are talking about.. we only use azure ad. is it in that admin center?
alecbobalec Yes, Azure Active Directory. Find the user in Azure AD. Follow my steps listed, but when I said "Azure Portal" I meant "Azure Active Directory"