Forum Discussion
Employees can not cancel bookings of customers
I am an independent advisor responding to Bookings' questions.
Great catch! And thank you for sharing this functionality flaw. Well, I don't think this functionality is a bug, but it's by Microsoft's design.
All Bookings appointments are managed in the Bookings app and not in Outlook. The Staff must cancel appointments in the Bookings calendar.
- Navigate to the Bookings calendar and open the appointment you to want cancel
- Press cancel
However, I agree that Bookings and Outlook need better integration to streamline management. In the short term, I hope MS include a disclaimer in Outlook or provide a link in the confirmation as you had suggested.
Please add your requirement on Microsoft's feedback portal then post the link in this thread so others can vote.
https://feedbackportal.microsoft.com/feedback/forum/e9c7c7d1-011c-ec11-b6e7-0022481f8472
If you find this information helpful, please mark it as the best answer which will assist others with the same request.
/Teresa
#traccreations4e
I am an independent advisor responding to Bookings' questions.
Great catch! And thank you for sharing this functionality flaw. Well, I don't think this functionality is a bug, but it's by Microsoft's design.
All Bookings appointments are managed in the Bookings app and not in Outlook. The Staff must cancel appointments in the Bookings calendar.
- Navigate to the Bookings calendar and open the appointment you to want cancel
- Press cancel
However, I agree that Bookings and Outlook need better integration to streamline management. In the short term, I hope MS include a disclaimer in Outlook or provide a link in the confirmation as you had suggested.
Please add your requirement on Microsoft's feedback portal then post the link in this thread so others can vote.
https://feedbackportal.microsoft.com/feedback/forum/e9c7c7d1-011c-ec11-b6e7-0022481f8472
If you find this information helpful, please mark it as the best answer which will assist others with the same request.
/Teresa
#traccreations4e
Dear Teresa,
thank you for your reply.
The Booking-way does work as you mentioned.
But since employees are used to use Outlook calendar for meeting rescheduling and canceling,
the problem still will occure.
Therefore i opened the feedback portal entry as you suggested:
https://feedbackportal.microsoft.com/feedback/idea/0a1ab89c-ae77-ed11-a81b-000d3ae32cd0Kind regards!
I voted.
Please mark my original post as the best response which will assist others with the same question.
Thank you and have a great day.
Teresa_Cyrus Is there any solution to this? Also i have noticed that when the customer or the staff cancel the booking, bookings doesnt send out any cancel email.
