Forum Discussion
Customer cant cancel or reschedule appointment
Multi-Person appointment. Im getting the confirmation email on another PC with no logged in Microsoft Account (same also on my main machine with incognito tab). Customer clicks cancel and approve...
Additional information : The option in the service to let the customer cancel or reschedule was DISABLED. Still the email he received offered him to do these things. We re-testet with service and enabled option and the customer can sueccessfully redschedule or cancel. So the Email the customer gets when its DISABLED needs to be adjusted.
Babu_Alagarsamy
Microsoft
MicrosoftWas this appointment created using the self-schedule Bookings page or from the Bookings admin calendar? The option to disable the customer to cancel/reschedule is applicable only when the appointment is booked from the admin calendar. If it is booked from the self-schedule page then the customer will always receive the reschedule link.
The cancel appointment failing does it happen for all the appointments / all the time?
Can you please DM me your self-schedule bookings page link?
The cancel appointment failing does it happen for all the appointments / all the time?
Can you please DM me your self-schedule bookings page link?