Forum Discussion
Customer cant cancel or reschedule appointment
- Babu_AlagarsamyJul 01, 2024
Microsoft
Was this appointment created using the self-schedule Bookings page or from the Bookings admin calendar? The option to disable the customer to cancel/reschedule is applicable only when the appointment is booked from the admin calendar. If it is booked from the self-schedule page then the customer will always receive the reschedule link.
The cancel appointment failing does it happen for all the appointments / all the time?
Can you please DM me your self-schedule bookings page link?- SIBsystemeJul 01, 2024Copper Contributor
Yeah. That restriction is known and documented. But the case was : He booked with selfservice page and in all cases still gets the links in his email to cancel and re-schedule. However when it was set to "Not allow" in the service (which shouldn't have impact since this settings should only change calendar booked) he could click on his link in the email and got the error I reported here.
Anyways, seems it has been stealth-fixed in the meanwhile. Changelogs or an Issuetracker would be such a handy thing. But Microsoft instead continues to rename stuff, put it elsewhere, break it, stealth fix it, then restarts the "how to annoy the admins"-process again and again.
So this can be closed ... for now.- SIBsystemeJul 01, 2024Copper Contributor
It happened again, detailed walkthrough of my steps are in https://techcommunity.microsoft.com/t5/forums/replypage/board-id/MicrosoftBookings/message-id/7997
Think you can reproduce it if you go to https://outlook.office365.com/book/email address removed for privacy reasons
Choose Baba Test Service and book as second Attende for this date :
Donnerstag, Juli 11, 202411:00 (30 Minuten)Rene PlattThen try to cancel from the email you get.