Forum Discussion

Copper Contributor

Dec 29, 2021

Custom fields not visible

I have added some custom fields but do not see those in the bookings for customers https://outlook.office365.com/owa/calendar/Email address removed/bookings/ How to solve this?

custom fields

invisible

cynrob88

Copper Contributor

Apr 28, 2022

Babu_Alagarsamy yes - still having this problem today. Yes, custom fields are checked as required when booking but the information added there does not show in the appointment on the calendar (outlook or booking calendar) nor in the email confirmation

Babu_Alagarsamy

Microsoft

Apr 28, 2022

cynrob88 if your service is a group service (multi-customer), then the custom fields does not show up in the Outlook calendar / email. You can view the custom fields from Bookings calendar, when you open the appointment from Bookings calendar, you can go to -> open appointment -> customers -> open the customer to select the answers for custom fields.

If you are not seeing this, can you please create a support ticket to help us facilitate better with this?

Thanks,

Babu

tobiaseickelpasch
Copper Contributor
Jan 25, 2024
Hi Babu_Alagarsamy

I also have the problem with the customized field. I checked the customer profile as described by you. However, no information was or is displayed in the customer profile when I went to "-> open appointment -> customers -> open the customer".

I created a screenshare video in which I walk you through my setup. Could you please tell me where I can find any text entered in the customized field? Thank you!

https://share.zight.com/qGuBdGOz
cynrob88
Copper Contributor
May 02, 2022
Babu_Alagarsamy Thank you for your reply. I have it working now.