Forum Discussion
Custom fields not visible
MicrosoftCan you please confirm if you are still facing issues with custom fields? Or if other suggestions on this thread helped you?
Please check if the custom field that you added is selected under service settings.
Sharing the screenshot for reference below.
From old experience:
From new experience:
Thanks,
Babu
Microsoft
Babu_Alagarsamy yes - still having this problem today. Yes, custom fields are checked as required when booking but the information added there does not show in the appointment on the calendar (outlook or booking calendar) nor in the email confirmation
- Babu_Alagarsamy
cynrob88 if your service is a group service (multi-customer), then the custom fields does not show up in the Outlook calendar / email. You can view the custom fields from Bookings calendar, when you open the appointment from Bookings calendar, you can go to -> open appointment -> customers -> open the customer to select the answers for custom fields.
If you are not seeing this, can you please create a support ticket to help us facilitate better with this?
Thanks,
Babu
Hi Babu_Alagarsamy
I also have the problem with the customized field. I checked the customer profile as described by you. However, no information was or is displayed in the customer profile when I went to "-> open appointment -> customers -> open the customer".
I created a screenshare video in which I walk you through my setup. Could you please tell me where I can find any text entered in the customized field? Thank you!https://share.zight.com/qGuBdGOz
Babu_Alagarsamy Thank you for your reply. I have it working now.
