Change staff role grayed out

Question

Ad IT admin, I'm trying to change the role of some people in the staff menu but, though I have created them as viewers or administrator, they are set as "Guest" and I can't change it (grayed out).

These people have 365 Business Premium license assigned.

Thanks

Diego

aramirez16 · Answer

I am having the same issue.&nbsp; Please post if you found a solution.DiegoFurlan&nbsp;&nbsp;

olocoder · Answer

DiegoFurlan&nbsp;&nbsp;Took us a while to sort out the same issue.&nbsp;We resolved it by:&nbsp;Going to the Exchange admin center:&nbsp;https://docs.microsoft.com/en-us/exchange/exchange-admin-center&nbsp;The user who was having the issue was set to a shared mailbox, and needed to be converted over to a standard mailbox. Also, once converted to a standard mailbox, we had to ensure that they were placed in the relevant group of the booking form. To edit these groups, go to exchange admin center &gt; recipients &gt; groups.&nbsp;Hope this helps!&nbsp;Hope this helps!

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Change staff role grayed out

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