Forum Discussion
Bookings Buffer Included in Outlook Appointment
Just started using Bookings as an alternative for Calendly, given that my company uses Microsoft 365 for emails, etc. The one issue I am running into is that when I create a buffer time for a service...
mmartin1130 thanks for bringing out this issue. We acknowledge the issue and fix has been identified. We are rolling out the fix in phased rings. The fix should be available by end of this week. Please check next week, outlook meeting shouldn't have buffer time include for bookings events.
Hi Sanjay I am also having this issue - any update on when it will be fixed? Assumed it would have been when your updated the service at the end of February?
Thanks
Allison
Thanks
Allison
- Hi,
This behavior is as expected for Service Booking product. Buffer time will be included in calendar event for Service Booking.- Sanjay_Kumar1785 - why do meetings booked from my personal page do not include the buffer time in the meeting when displayed on my Outlook calendar. But services booked through my organizations shared booking page does include the buffer time when displayed in Outlook?
Why are these treated differently? - Do you not see how confusing that is for users though? A calendar booking of 90 minutes could be anything, they could jump on the call at the start time and then it doesn't actually start for 30 minutes. It's a terrible experience.
