Forum Discussion

Copper Contributor

Oct 25, 2023

Bookings Buffer Included in Outlook Appointment

Just started using Bookings as an alternative for Calendly, given that my company uses Microsoft 365 for emails, etc. The one issue I am running into is that when I create a buffer time for a service...

Calendar

Sanjay_Kumar1785

Former Employee

Oct 26, 2023

mmartin1130 thanks for bringing out this issue. We acknowledge the issue and fix has been identified. We are rolling out the fix in phased rings. The fix should be available by end of this week. Please check next week, outlook meeting shouldn't have buffer time include for bookings events.

mmartin1130

Copper Contributor

Nov 09, 2023

Sanjay_Kumar1785 any update on the fix rollout? It has been a couple of weeks and I am still running into the problem of buffer time being included on my Outlook calendar. Is there anything I need to do on my end to get the fix on my account?

J_Rooker
Copper Contributor
Nov 09, 2023
Sanjay_Kumar1785 I have been having the same issue since mid-August or so. Buffers being added to the appointments after they have been scheduled in addition to the lead in times being completely ignored. Several posts that I have found throughout here and the internet in general state that Microsoft is aware of the issue and that a fix either has been implemented or is being rolled out. What is the expectation of this? To wait and have it magically start working again? It seems the issue itself is sporadic at best, as some users are experiencing the issue while others are not.