Forum Discussion
Appointments on the half hour are no longer showing on my booking page
I've changed the appointment duration to 30 mins and the increment to 30 mins- this allows appointments on the half hour to show on the booking page.
However, it also obviously allows appointments to be booked every half an hour, which I don't want as I need to allow a full hour for client appointments. To get around this I have had to put dummy appointments in the Outlook calendars of all the staff assigned to the service, in the 2nd half of every hour that they are available. That way clients are only able to book every hour.
E.g. if a staff member is available 9:30-10:30, 10:30-11:30, 11:30-12:30, in their personal calendar I have had to block off 10-10:30, 11-11:30, 12-12:30.
This allows clients to book at 9:30, 10:30, 11:30 and the staff member they book with is available for a full hour.
It isn't ideal as the booking page shows that appointments are 30 mins in duration, and I would like clients to know they are allocated an hour for their appointment.
It it also very time consuming as there are 20+ staff members assigned to the service and I already have to manipulate their personal calendars a great deal because they do not work the same hours every week and Microsoft Bookings doesn't allow you to enter different availability for different weeks.
But hey, it works for now.
lizkh you should be able to leave the duration at 1hour - if you have buffer time that could also be casing you issues. Setting the Increments to 1m or 59 minutes should work
Our page still isn't working and it's frustrating that nobody from Microsoft is fixing this issue. It's worth pointing out that our page has been up and running for over a year and nobody has made any changes to any detail whatsoever. This is a glitch and we shouldn't need to 'bodge' the page to get it working (although for what it's worth the bodges listed above don't work either - either setting it to 59 minutes or not on the half hour). It's incredibly frustrating. I could change the time so that it's not on the half hour but then we will get people turning up at the wrong time, which will cause all sorts of chaos.
- To update this - it doesn't even seem to be on the half hour anymore - the appointments simply don't work no matter what we try. Again to reiterate, no changes were made to a system that was working perfectly for over a year.
- Same!! So frustrating! Has anyone heard back from anyone at Microsoft about this yet? The workarounds are not working for me.
