Forum Discussion

Nathan_Pfeifer's avatar
Nathan_Pfeifer
Former Employee
Apr 27, 2022

Remote assistance with Quick Assist is changing

  Hi Insiders! Russell Mosier and Bianca Taylor, from the Experiences + Devices team are excited to share an upcoming change to their remote assistance app, Quick Assist.   Remote assistance wi...
Microsoft 365 Insider
JCHolmes's avatar
JCHolmes
Copper Contributor
Sep 01, 2022

Nathan_Pfeifer, LOL I can't even get the new "Microsoft Store" version of Quick Assist to run at all. The latest 2.0.8.0 version of it is installed, WebView2 is installed, but when I try to run it, after briefly getting the "spinning dots" throbber for a few seconds, it just comes back saying "There's a new version of Quick Assist"... which there isn't, I'm demonstrably on the latest version! So, I can't even run it if I wanted to!

 

I tried running x64dbg on QuickAssist.exe, the log shows me what I think are the red flags:

 

DebugString: "onecore\base\appmodel\runtime\winrt\lib\windows.applicationmodel.packagefactory.cpp(44)\Windows.ApplicationModel.dll!00007FFE53F4EFCB: (caller: 00007FF69EA7AAEF) LogHr(1) tid(1630) 80073D54 The process has no package identity."

 

and

 

DebugString: "enduser\remoteassistance\common\systeminfo\systeminfoimpl.cpp(396)\QuickAssist.exe!00007FF69EA7AB0D: (caller: 00007FF69EA72461) ReturnHr(2) tid(1630) 80073D54 The process has no package identity."

 

Great job! :facepalm:

 

I'll just use TeamViewer, AnyDesk, or even just Chrome Remote Desktop, since the "Microsoft Store" version of Quick Assist appears to just be using the web browser anyways! :facepalm: