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Nathan_Pfeifer's avatar
Nathan_Pfeifer
Brass Contributor
Apr 27, 2022

Remote assistance with Quick Assist is changing

  Hi Insiders! Russell Mosier and Bianca Taylor, from the Experiences + Devices team are excited to share an upcoming change to their remote assistance app, Quick Assist.   Remote assistance wi...
Microsoft 365 Insider
bouda05's avatar
bouda05
Copper Contributor
Jun 07, 2022
Totally agree with you. LTSC is only version which you can use in production and easy way to get support for users is Quick Assist. Too bad that there is no hack how to use old or new app on LTSC edition. Microsoft focus only for profit and online world in last years 😞
jcjcjc's avatar
jcjcjc
Copper Contributor
Jun 09, 2022

Hi all, just wanted to let you know a workaround we have noticed when updating quick assist on 1909 to the new app.  

We were getting the requires elevated permissions error after installing the new app and then opening from the start menu.  However, if you open the old app, and then click the bit at the bottom saying if you've already installed it, open here, it will open the app successfully.  This seems to be related to the permissions set on the WindowsApps folder in program files, it seems users don't have permission to access this which prevents the new app from opening, but if you open it through the link in the old app, it bypasses those folder permissions. 

 

 

  • FrankPanaro's avatar
    FrankPanaro
    Copper Contributor
    Jun 13, 2022

    I just noticed that error today also after pushing the new QA with GPO. I ended up having them do the feature update which took them to 21H2 and then the new QA worked fine, so it must reset rights to that folder I bet.  Thanks for the extra info though, that explains a lot.  🙂 jcjcjc 

    • NVQUANG's avatar
      NVQUANG
      Copper Contributor
      Jun 14, 2022

      FrankPanaro 

      Yeah, Basically I have to force upgrade all of my clients PC to 21H2. It took a while but at least QA works on 21H2.

      • billc999's avatar
        billc999
        Copper Contributor
        Jun 14, 2022

        quick assist was the one good thing that win 10 had going for it

         

        my quick assist is upgraded already to 2.0.6.0 according to the apps settings info, and it STILL gives my the NAG to upgrade every time i launch it.

         

        This was badly implemented. it should have been done with a windows update.

        ALSO, it should STOP nagging after its been upgraded.

         

        -Bill

         

         

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