Forum Discussion

Nathan_Pfeifer's avatar
Nathan_Pfeifer
Brass Contributor
Apr 27, 2022

Remote assistance with Quick Assist is changing

  Hi Insiders! Russell Mosier and Bianca Taylor, from the Experiences + Devices team are excited to share an upcoming change to their remote assistance app, Quick Assist.   Remote assistance wi...
Microsoft 365 Insider
NVQUANG's avatar
NVQUANG
Copper Contributor
Jun 01, 2022

Nathan_Pfeifer 
This is what happened to us when we installed new QuickAssist app from Microsoft store:

When open normally:

When open with elevated right as required:

I've never had any problem with the old version, yet i couldn't get this new version to work. I tried to look for solution but none available at the moment.

Can someone please point me to the work around ?

Quang

 

 

 

  • jcjcjc's avatar
    jcjcjc
    Copper Contributor
    Jun 09, 2022
    HI NvQuang, I replied to the wrong person, please see my last post on a workaround for this issue 🙂
  • jcjcjc's avatar
    jcjcjc
    Copper Contributor
    Jun 07, 2022
    We've started getting this issue now when we update to the new version on 1909. Utterly stupid change from MS, clearly trying to push MS Store on to us all. Haven't been able to work out a fix for this yet. Well done Microsoft for breaking something that actually worked really well and consistently (unlike the majority of your other products).
  • rejohnson's avatar
    rejohnson
    Iron Contributor
    Jun 03, 2022

    We found the shortcut doesn't work, but if we search for QA from Start, it does launch. But then it still tells us to update, but there's a little link below "Already installed it? Open it now" that works. First run can take quite few seconds.

    • rejohnson's avatar
      rejohnson
      Iron Contributor
      Jun 03, 2022
      Uh-oh, we're finding issues with Win 10 versions 1909 and older. Yes, we're trying hard to get everyone upgraded, but so many remote users makes that difficult... Our 20H2 and later PCs can install QA without any problems.
  • MangoMatt's avatar
    MangoMatt
    Copper Contributor
    Jun 02, 2022

    NVQUANG 

     

    We get the same thing.   Any resolution to this?

     

    1. Download the app bundle
    2. Add-AppxPackage MicrosoftCorporationII.QuickAssist_2022.509.2259.0_neutral___8wekyb3d8bbwe.AppxBundle
    3. Open the new app and get the same errors as Nathan - "the requested operation requires elevation" and then "The request is not supported" when opening the app with "run as administrator".

    I've tried with two different computers.   Both using Windows 10 v1809 LTSC

     

    • PaulKoning's avatar
      PaulKoning
      Brass Contributor
      Jun 03, 2022

      We've managed to install the new Store version offline in Endpoint/Intune:

       

      - Download the appx bundle. I used https://store.rg-adguard.net/  as explained on http://woshub.com/how-to-download-appx-installation-file-for-any-windows-store-app/

      - Create a small Powershell script to remove the old version and install the new:

       

       

       

       

      # remove old version
Remove-WindowsCapability -online -name App.Support.QuickAssist~~~~0.0.1.0

# install new
DISM /online /add-provisionedappxpackage /packagepath:"MicrosoftCorporationII.QuickAssist_2022.414.1758.0_neutral___8wekyb3d8bbwe.AppxBundle" /skiplicense

       

       

       

       

      - Install this with powershell -executionpolicy bypass .\install_quick_assist.ps1

       

      I've made a batch file (install.bat) like this:

       

       

       

      powershell -executionpolicy bypass .\install_quick_assist.ps1

REM create a empty control txt file
copy /y NUL "C:\Program Files\quick_assist_2022_414_1758_0.txt" >NUL

       

       

       

       

      With this I made an intunewin package with IntuneWinAppUtil.exe that contains:

      • install.bat
      • install_quick_assist.ps1
      • MicrosoftCorporationII.QuickAssist_2022.414.1758.0_neutral___8wekyb3d8bbwe.AppxBundle

      Last step is to deploy this as an app in Endpoint/Intune. I just check for the empty textfile to see if it has installed. There are better ways to do this, but it works fine.

       

      We have deployed this to our devices this week and it works like a charm. Our users do not have elevated rights and won't even notice that the new version is installed (don't forget to select that pop-up messages won't show up when the app is installed).

       

      I don't know yet what will happen when there is an update of the new Store app of Quick Assist. As mentioned before, the app won't update when you install it offline. Probably just repeat the same steps as described to create a new intunewin package and update the app in Endpoint/Intune with a slightly changed empty control txt file. 

      Hope this helps.

      • MangoMatt's avatar
        MangoMatt
        Copper Contributor
        Jun 03, 2022

        PaulKoning

         

        Thank you for the script, Paul.  Unfortunately, I think what it comes down to is that this is not supported on LTSC 1809.    I can install Quick Assist fine on Windows 10 1903 but not on LTSC.

         

        Otherwise, the only thing I see that is different is that I'm trying to install a slightly higher version. 

        The version you noted:  MicrosoftCorporationII.QuickAssist_2022.414.1758.0_neutral___8wekyb3d8bbwe.AppxBundle

         

        The version I downloaded yesterday:  MicrosoftCorporationII.QuickAssist_2022.509.2259.0_neutral___8wekyb3d8bbwe.AppxBundle

  • Andy_hooker's avatar
    Andy_hooker
    Copper Contributor
    Jun 02, 2022
    Nathan_Pfeifer

    I have a few site admins in my org. seeing the errors. Are there any known resolutions to this, as of yet?

Resources