Forum Discussion
Remote assistance with Quick Assist is changing
re: walking a remote user through installing Quick Assist:
(proof, my concern about remote user installing an impostor app, is valid)
I just performed a clean install of Windows 11 Pro;
Created two Local accounts: an Administrator, and a Standard User.
As Admin, searched Quick Assist from Start, opened it, used the prompt in the old version to install the new. All good so far.
Next, login as Standard User. Click Start and search for "quick assist":
Under 'Best match': nothing, just 'See web results'.
Under 'Search the web': Top match is an advertisement for 3rd party software offering persistent remote access. Second match is the Wikipedia page for Microsoft Quick Assist. Third is a Microsoft Support article on how to install Quick Assist, and finally, the fourth listing is for the Quick Assist app from the Microsoft App Store.
IF a third party can purchase the top result, when the search is performed from the Microsoft Windows Start Button, AND the search term is an exact match for a Microsoft Product, further, a product that facilitates remote access... there is something seriously wrong.
ShawnZ1H ... and again. 30 minutes on the phone, still cannot establish screen sharing. Regular users will do all sort of things to break this. This is a user we presumed was using a local account. When they launch the store to get the new Quick Assist app, they are prompted to login with their microsoft account. Problem is, it's not their microsoft account. In this case, it's prompting for password for the microsoft account of the users' spouse. Who knows when user, or perhaps their spouse, wanted to do something requiring store access and just entered the credentials they knew (or created a new account) unwittingly, they permanently associated this local user with their account. So we go to Settnigs, Accounts, tell it NOT to automatically login with microsoft, do shutdown, power on, ... and STILL, microsoft store prompts for spouses microsoft account login. I've walked dozens of users through adding new Quick Assist. This is the first time a user has been required to authenticate to the store.
As we all are finding there are lots of ways to break this, and fixing remote assist remotely is tedious at best.
Remote Assist tools need to 'Just Work'. Why is it called "QUICK-Assist" ? Name no longer fits.