Forum Discussion
Remote assistance with Quick Assist is changing
It seems like your new app also lost functionality.
If our users opened the build-in Quick Assist with admin (elevated) rights the secure desktop prompt didn't pause your view on the desktop but showed the view on the interactive desktop. So as an admin you could help your user by (re)installing software and so on...
With the new app we don't succeed in finding a solution or policy change to make it work like we were used to. We always run into the secure desktop prompt pause screen No documentation or whatever was found.
So now we need to look for a different solution. As as school institution it will cost a lot of money to replace the working (build in) solution we used before.
I would be nice to see some more documentation on how to get the same functionality as the desktop one.
No worries GreatToHearFromYou 😉 , users don't have elevated rights. It's solely the QA-icon that's opened with elevated rights via the software distribution (ZENworks). We already tried all kind of possible (gpo) solutions but they don't change anything in the recent W10 (21H2).
If you have a look at W10 documentation it seems defaults for "User Account Control"-settings also changed after recent W10 updates.
VrijCLB_Bart Ah, that is great to hear. Unfortunately, I still read way too many times where businesses allow admin rights for end users or allow them to run/install "rogue" software. This just can't be done anymore (not that it was ever good), especially now with the huge up rise of malicious software and actors.
Anyway, back on topic. We are currently on 21H1 and I will be creating our 21H2 image soon, so I may experience the same problem you are currently having. If I find an easy solution, I will definitely share.Took 4 days of research and testing to deploy this, finally settled on intunewin with both an installation and detection script
For anyone looking for Intune solution the answer is on reddit.