Forum Discussion
Remote assistance with Quick Assist is changing
Just the addition of adding alphanumeric to the code equation makes what was once a ridiculously simple way to connect that much more of a pain. "A as in apple S as in Sam, did you say F? NO S!, P as in Paul, did you say T? OMFG as in ... well never mind...
I didn't even have to tell them to type Quick Assist in the search box, it was TWO KEYTAPS, tap Windows and type the letter Q, in a sea of consumer fails, this was something Microsoft got right, big time. I too who only support regular consumers, was saving a TON OF $$ by not having to subscribe to overpriced remote control solutions.
I have so far not done the update, as I am waiting waiting, to make sure my end users who can barely use a mouse let alone deal with the Store can deal with the change, I may be over reacting but the alpha numeric is already a PIA.