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Nathan_Pfeifer's avatar
Nathan_Pfeifer
Former Employee
Apr 27, 2022

Remote assistance with Quick Assist is changing

  Hi Insiders! Russell Mosier and Bianca Taylor, from the Experiences + Devices team are excited to share an upcoming change to their remote assistance app, Quick Assist.   Remote assistance wi...
Microsoft 365 Insider
Dwayne Selsig's avatar
Dwayne Selsig
Copper Contributor
May 17, 2022

Nathan_Pfeifer 

Isn't this a contradiction?

 

Nathan_Pfeifer wrote:

To keep your remote assistance sessions secure, you will need to download the new Quick Assist from the https://www.microsoft.com/en-us/p/quick-assist/9p7bp5vnwkx5#activetab=pivot:overviewtab.

[...]

it is also available as an offline app for distribution and can be accessed via the Microsoft Store for Business. More details are here: https://nam06.safelinks.protection.outlook.com/?url=https%3A%2F%2Fdocs.microsoft.com%2Fen-us%2Fmicrosoft-store%2Fdistribute-offline-apps&data=05%7C01%7Cv-npfeifer%40microsoft.com%7Cce77e161ab824f3dbcb908da2fa89ca2%7C72f988bf86f141af91ab2d7cd011db47%7C1%7C0%7C637874698537097842%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=j2S%2BAZ4A63iPaGbgokoiiMVBArXoKI9zQQVqJbof1cM%3D&reserved=0

Users need a new secure app from the store, but admins can keep deploying an outdated (therefore unsecure) version as an offline app. Users are unable to update the app without admin rights, and the admin won't update the offline app, because it is working...

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