Forum Discussion
Remote assistance with Quick Assist is changing
Hi Insiders! Russell Mosier and Bianca Taylor, from the Experiences + Devices team are excited to share an upcoming change to their remote assistance app, Quick Assist.
Remote assistance wi...
This cannot be spun in any other way than purely negative.
Quick Assist was one of the better products/tools Microsoft had produced in recent years, and now in true Microsoft fashion, they're undoing that good work.
There's much this post fails to cover:
- Since this will become a Store app, will it still be preinstalled on all versions of Windows similar to other Store apps, such as Mail, Calendar ect...
- If so, will a future build or Windows Update, replace the version which currently exists? Windows Update is the only existing delivery method which would have permission to install this for user accounts which are not Administrators and non-Enterprise devices.
- If users don't have auto updates enabled for the Store, will updates be provided through the next Windows build?
- I have seen users with issues with the Windows store where they cannot download app updates or install new apps.
Following Microsoft articles and running the PowerShell commands doesn't fix the issue, and a clean install is needed (obviously the end user doesn't ever want to do this on their own equipment) - what fail safe will there be for situtations like this?
If the app isn't installed, or needs an update in order to be used, Quick Assist becomes completely useless. What is your plan?
- I have seen users with issues with the Windows store where they cannot download app updates or install new apps.