Forum Discussion
Remote assistance with Quick Assist is changing
Hi Insiders! Russell Mosier and Bianca Taylor, from the Experiences + Devices team are excited to share an upcoming change to their remote assistance app, Quick Assist.
Remote assistance wi...
Nathan_Pfeifer
This is what happened to us when we installed new QuickAssist app from Microsoft store:
When open normally:
When open with elevated right as required:
I've never had any problem with the old version, yet i couldn't get this new version to work. I tried to look for solution but none available at the moment.
Can someone please point me to the work around ?
Quang
We found the shortcut doesn't work, but if we search for QA from Start, it does launch. But then it still tells us to update, but there's a little link below "Already installed it? Open it now" that works. First run can take quite few seconds.
- Uh-oh, we're finding issues with Win 10 versions 1909 and older. Yes, we're trying hard to get everyone upgraded, but so many remote users makes that difficult... Our 20H2 and later PCs can install QA without any problems.