Forum Discussion
Outlook for Mac not not launching after v16.62 (22051800) update
Hi, On May 19th, following the latest Security Update of macOS Catalina 10.15.7 and of Outlook for Mac to 16.62 (22051800) the application is not launching. The icon jumps up and down once in the...
Today Outlook suddenly forced me into the New Outlook interface, but it doesn't load any emails.
It's just stuck at the loading... screen.
What do I do?
As I am currently not able to reach the built-in support team of Outlook for Mac through my laptop that I regularly use due to this clash between Outlook for Mac 16.65 and macOS Catalina, I tried to fire Outlook on my Late-2012 Mac Mini (also on macOS Catalina).
Luckily, I had the Office 365 applications on the Current Channel. Being v16.64, all fired up properly. I have used the built-in support function with immediate response. After quite a bit of exchange, I was told to "downdate" to a previous stable version.
During this discussion I was told some crash reports are being processed indicating an incompatibility between the "New Outlook" interface of v16.65 and macOS Catalina. However, I was definitely in the Legacy mode when my problem appeared.
The support person simply claimed that there is no known incompatibility between Outlook 16.65 and macOS Catalina in Legacy mode. I have then provided him with the link to this discussion.
You may try resetting your Outlook preferences so that you pick Legacy mode during next launch.
Luckily, I had the Office 365 applications on the Current Channel. Being v16.64, all fired up properly. I have used the built-in support function with immediate response. After quite a bit of exchange, I was told to "downdate" to a previous stable version.
During this discussion I was told some crash reports are being processed indicating an incompatibility between the "New Outlook" interface of v16.65 and macOS Catalina. However, I was definitely in the Legacy mode when my problem appeared.
The support person simply claimed that there is no known incompatibility between Outlook 16.65 and macOS Catalina in Legacy mode. I have then provided him with the link to this discussion.
You may try resetting your Outlook preferences so that you pick Legacy mode during next launch.