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HotCakeX's avatar
HotCakeX
MVP
Dec 13, 2019
Solved

Office 365 (Word, Excel.. etc) Crashing after updating to version 2001 Insider

I'm using Office 365 ProPlus version 2001 (build 12410.200000) Insider It just got upgraded to this version. after the updates were installed, these programs are crashing 5 seconds after I open them...
  • HotCakeX's avatar
    HotCakeX
    Dec 13, 2019

    I just finished doing that but it's still the same, i think i have to switch back to the stable channel for a while.

     

    UPDATE:

     

    after updating my Windows 10 insider fast ring from build 19041 to 19536 (the next build), i tried once again enrolling my Office 365 proplus from stable to insider preview, and i was still having the same crash problem. filled a problem report on feedback hub app with a problem repro.

     

    now instead of insider channel of Office 365, i chose the monthly targeted channel. it's still part of the preview builds of Office insider but i think it's like slow ring of Office insider.

     

    So on build 1912 (monthly channel - targeted) i have no crash.

     

     

Evan_Bolin's avatar
Evan_Bolin
Former Employee
Dec 13, 2019

HotCakeX 

 

Can you please try doing an Online Repair for Office to see if that resolves your issues? You can do this by going to Windows Settings>Apps & Features>Microsoft Office>Modify>Online Repair. Please keep me posted on how that goes.

 

Thanks. 

  • HotCakeX's avatar
    HotCakeX
    MVP
    Dec 13, 2019
    Hi,
    thank you, if i do that, will i still stay on the Insider channel or will it revert it back to the stable channel?

    • Evan_Bolin's avatar
      Evan_Bolin
      Former Employee
      Dec 13, 2019

      HotCakeX Doing an Online Repair will keep you on the Insider build. 

      • HotCakeX's avatar
        HotCakeX
        MVP
        Dec 13, 2019

        I just finished doing that but it's still the same, i think i have to switch back to the stable channel for a while.

         

        UPDATE:

         

        after updating my Windows 10 insider fast ring from build 19041 to 19536 (the next build), i tried once again enrolling my Office 365 proplus from stable to insider preview, and i was still having the same crash problem. filled a problem report on feedback hub app with a problem repro.

         

        now instead of insider channel of Office 365, i chose the monthly targeted channel. it's still part of the preview builds of Office insider but i think it's like slow ring of Office insider.

         

        So on build 1912 (monthly channel - targeted) i have no crash.

         

         

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