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Chico_garcia's avatar
Chico_garcia
Copper Contributor
Nov 06, 2023

No access to my offcie email

I am using a new computer with windows 10.    the  server is   imap.mailhostybox.com 

 

it keeps giving me errors, I don't know what else to do,   and yes the password is correct, i am able to access my webmail.

 

   

1 Reply

  • mikekellyonline's avatar
    mikekellyonline
    Copper Contributor

    Chico_garcia What I have my workers do on new computers is the following:

     

    1. Click on the "Start" Menu.
    2. Search for or click on 'Control Panel'.
    3. Change the 'View by:" to large or small icons.
    4. Find Mail (32-bit) and select. 
    5. Click on the bottom link, 'Show Profiles'.
    6. If your account is not listed, click 'add'. 
    7. Give the account a name. 
    8. Fill out the remaining account details.

    When you open Outlook, it should have a prompt, loading for the first time. This is a good time to set any security settings you need while you inbox loads.

     

    Please let me know if this does not answer your question.