Forum Discussion

Traveler2045

Copper Contributor

Sep 17, 2020

Solved

"New Outlook" not showing but on latest slow build for Mac

I have two Macs, both on Catalina. One is via work and uses Office 365 enterprise. On that Mac I have the latest slow insider build and I'm using the all new Outlook for Mac interface via the toggle....

Traveler2045
Sep 18, 2020
Evan_Bolin I found the "problem". I had an IMAP account setup in legacy Outlook. Once I removed the IMAP account and re-launched Outlook the 'new' experience was available to me.

Traveler2045

Copper Contributor

Sep 18, 2020

Evan_Bolin I found the "problem". I had an IMAP account setup in legacy Outlook. Once I removed the IMAP account and re-launched Outlook the 'new' experience was available to me.

HDJulie

Copper Contributor

Sep 22, 2020

I have this same problem but have only POP accounts -- no IMAP.

Evan_Bolin
Former Employee
Sep 23, 2020
Hello HDJulie,

One of the requirements for the New Outlook for Mac is that the email account must be an Office 365, Outlook.com, or Google account.

Thanks,

Evan
- HDJulie
  Copper Contributor
  Sep 23, 2020
  Evan_Bolin
  
  So a custom domain for personal use, such as mycustomdomain.com, cannot use the new Outlook for Mac? Is there a specific reason this change was made?
  - Evan_Bolin
    Former Employee
    Sep 23, 2020
    Hello HDJulie,
    
    Only certain types of accounts are supported in the New Outlook for Mac due to certain limitations. We do plan to add support for other account types in the future, but we don't have a specific ETA to share yet. The only way, for now, to use these unsupported accounts, is to use the Old Outlook for Mac. We understand this is inconvenient, but we are working hard to bring support for these accounts as soon as we can.
    
    Thanks,
    
    Evan