Forum Discussion

Traveler2045

Copper Contributor

Sep 17, 2020

Solved

"New Outlook" not showing but on latest slow build for Mac

I have two Macs, both on Catalina. One is via work and uses Office 365 enterprise. On that Mac I have the latest slow insider build and I'm using the all new Outlook for Mac interface via the toggle....

Traveler2045
Sep 18, 2020
Evan_Bolin I found the "problem". I had an IMAP account setup in legacy Outlook. Once I removed the IMAP account and re-launched Outlook the 'new' experience was available to me.

Evan_Bolin

Former Employee

Sep 18, 2020

Hello Traveler2045

Please make sure you meet all the requirements listed on this page. If you do and you're still not seeing the option for New Outlook, please contact support by going to Help > Contact Support.

Thanks,

Evan

Traveler2045

Copper Contributor

Sep 18, 2020

Evan_Bolin I found the "problem". I had an IMAP account setup in legacy Outlook. Once I removed the IMAP account and re-launched Outlook the 'new' experience was available to me.

HDJulie
Copper Contributor
Sep 22, 2020
I have this same problem but have only POP accounts -- no IMAP.
- Evan_Bolin
  Former Employee
  Sep 23, 2020
  Hello HDJulie,
  
  One of the requirements for the New Outlook for Mac is that the email account must be an Office 365, Outlook.com, or Google account.
  
  Thanks,
  
  Evan
  - HDJulie
    Copper Contributor
    Sep 23, 2020
    Evan_Bolin
    
    So a custom domain for personal use, such as mycustomdomain.com, cannot use the new Outlook for Mac? Is there a specific reason this change was made?