Forum Discussion
MS 365 Family and custom domain established - appear in Outlook as "Unverified Sender"
It appears we are likely dealing with a few pieces of mail that either did not get properly sent to you during the migration, or perhaps found their way to the circular file a bit early.
https://www.godaddy.com/help/add-my-microsoft-365-email-to-outlook-windows-20019
Either way, this issue has been a common theme with GoDaddy domains and Microsoft emails (Outlook, Office, and M365). After filtering through several years of posts from GD customers with this issue I was able to find the advise pasted below.
It does seem to fit the issue and seems to be the most probable solution.
——
Not sure if this will work but try the following:
Log into your GD account.
Go to "MyAccount"
Click to "Launch" Domains
Click every box [to the left] of all names "still pending"
With pending names checked hover your mouse on
the "nameservers" option at the top.
Choose "resend email verification" if it shows.
Access the email, click each to verify.
If it doesn't work, call GD CS 480.505.8877 and ask
the rep how to resend the verification email for the
names still pending. Or request s/he to help verify
over the phone.
Hope it helps.
https://www.namepros.com/threads/anyone-having-issues-with-godaddy-email-validation.813668/
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To that point, GD, does have a “Because we feel like it”, and “when we get to it” review policy.
https://www.godaddy.com/help/what-does-pending-verification-mean-6312
I have also been spending a bit of time to try to understand both why recipients are tagging my emails as Unverified - and I have come to the conclusion that this is a feature in MS 365, ment to help users filter out phishing emails.
https://www.bleepingcomputer.com/news/microsoft/office-365-now-warns-about-suspicious-emails-with-unverified-senders/
As positive this is, as a customer with no way of actually managing this part, it looks to me like I am stuck with this situation.
As this states - your domain needs to be DMARC compliant to NOT be tagged as Unverified.
https://blog.mxtoolbox.com/2019/11/21/microsoft-office-365-requires-dmarc-compliance/
ZeBryn I had the exact same problem. I just connected my domain yesterday since the deadline for home subscriptions is tomorrow. You are missing an SPF record in your DNS. I added in the following TXT record to the DNS and the question mark indicating spam went away.
NAME = @
TTL = 1 HOUR
TYPE = TXT
VALUE = v=spf1 include:http://spf.protection.outlook.com/ include:http://outlook.com/ -all
I'd look at your DNS settings in GoDaddy and confirm if this record exists. If you already have an spf1 record, don't create a new one, just add the values in.
Hope that helped
I also just migrated everything over on 11/30 JUST before the deadline. I had to undo/redo all the DNS records due to some issues on the GSuite side (what I was migrating from). I'm having odd issues and I believe its all related to DNS. Can you or someone here confirm that all is needed are the MX, autodiscover and SPF records? I've been Googling all morning for the proper records but can't find anything realted to a Home Premium subscription and I don't want to remove my domain and add it back in Outlook Online for fear of never being able too add it back ince I am past the 11/30 deadline. Any help would be greatly appreciated here.
- I’m sorry but I honestly don’t remember. Our domain is purchased from GoDaddy, but we outsourced domain management who control our DNS. I asked them to add the SPF, and we were no longer “unverified”. There is no harm in adding that record to your dns, so give it a try. If it fixes your problem, great, and if not it’s no harm to remove
