We get complaints from some users that they are unable to load the members page of O365 groups. Unfortunately, we can't reproduce it. Any ideas on how to troubleshoot this issue?

I checked about 20 Groups - not all of them, about 2/3 give this error. Took the group with error, removed and added again members from Admin center - and it works, no error (have to wait couple of minutes). UPDATEI returned back in half an hour, above doesn't help. Same behaviour. However, there is a workaround - if click on "Sort by Frequent contacts" you'll see all members."Sort by Display name", which is default option, gives an error. That's a real bug...

Mmm...this is becoming very weird...I have just done same operation I did with IE where I saw the loading members error but using this time Chrome and the error was not there...the only difference is that I started an InPrivate session. I'm using also 56.0.2924.87 (64-bit). So wondering if the problem could be related to issues with cookies I repeat my tests using an InPrivete session in IE, but no luck...still the same error.

We are getting this same issue and in so far, we have had it happen in chrome and firefox and IE for that matter. So i am still unsure why this problem occurs and it is not related to the number of members in the group either. We have had this happen with groups containing just 2-3 members to 400 members. repeatedly pressing the button does work at times and sometimes it does load the members after that.

Error loading members | Microsoft Community Hub

24 Replies

Hans van Rijsbergen
Brass Contributor
Mar 09, 2017
Got the same issue, and clearing browser cache or in-private does not solve it
- Hans van Rijsbergen
  Brass Contributor
  Mar 09, 2017
  by the way currently issue only exists in Chrome in my case. Other users report from IE as well
  - SergeiBaklan
    Diamond Contributor
    Mar 10, 2017
    Tried all browsers have currently installed (Edge, IE, Opera, Vivaldi, Opera Neon) - exactly the same issue for all of them
Shaun Francis
Copper Contributor
Mar 08, 2017
Still seeing it
- jcgonzalezmartin
  MVP
  Mar 08, 2017
  Yeap, me too but only in IE...in other browsers it works as expected
  - bart_vermeersch
    Iron Contributor
    Mar 10, 2017
    The issue still exists, so far I'm unable to pinpoint possible causes or how to reproduce or avoid it.
    
    I have opened a Premier support ticket 117031015436953.
    
    If you open one yourself, feel free to reference it.
    
    Bart
Shaun Francis
Copper Contributor
Mar 02, 2017
I have been getting it from time to time recently.
- Ivan54
  Bronze Contributor
  Mar 02, 2017
  us too.
  - jcgonzalezmartin
    MVP
    Mar 02, 2017
    I have just tested on another tenant and using Google Chrome and not seeing any problem when accessing members section in a Group...but I have tested on my corportate tenant in IE and there I'm seeing the problem....could it be related to the browser we are using? by the way cfiessinger FYI
bart_vermeersch
Iron Contributor
Feb 20, 2017
We now suspect it is related to authentication. Clearing the cookies resolved the issue for these users.
IngFabianCampo
MCT
Feb 20, 2017
It works fine on mine too.. probably was an isolated issue.
Techroadie
Brass Contributor
Feb 17, 2017
I don't have this problem on my tenant and tenants of my customers
jcgonzalezmartin
MVP
Feb 17, 2017
Not seeing this in my tenants!

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Error loading members

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