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bart_vermeersch's avatar
bart_vermeersch
Iron Contributor
Feb 17, 2017

Error loading members

We get complaints from some users that they are unable to load the members page of O365 groups. Unfortunately, we can't reproduce it. Any ideas on how to troubleshoot this issue?  
Office 365 Groups
Hans van Rijsbergen's avatar
Hans van Rijsbergen
Brass Contributor
Mar 09, 2017

Got the same issue, and clearing browser cache or in-private does not solve it

Hans van Rijsbergen's avatar
Hans van Rijsbergen
Brass Contributor
Mar 09, 2017
by the way currently issue only exists in Chrome in my case. Other users report from IE as well
  • SergeiBaklan's avatar
    SergeiBaklan
    Diamond Contributor
    Mar 10, 2017

    Tried all browsers have currently installed (Edge, IE, Opera, Vivaldi, Opera Neon) - exactly the same issue for all of them

    • SergeiBaklan's avatar
      SergeiBaklan
      Diamond Contributor
      Mar 10, 2017

      I checked about 20 Groups - not all of them, about 2/3 give this error. Took the group with error, removed and added again members from Admin center - and it works, no error (have to wait couple of minutes).

       

      UPDATE

      I returned back in half an hour, above doesn't help. Same behaviour. 

      However, there is a workaround - if click on "Sort by Frequent contacts" you'll see all members.

      "Sort by Display name", which is default option, gives an error.

       

      That's a real bug...

      • bart_vermeersch's avatar
        bart_vermeersch
        Iron Contributor
        Mar 10, 2017

        Apparently the issue is known and a fix is, or will be deployed soon.

         

        I can also confirm the workaround from SergeiBaklan works.

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