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bart_vermeersch's avatar
bart_vermeersch
Iron Contributor
Feb 17, 2017

Error loading members

We get complaints from some users that they are unable to load the members page of O365 groups. Unfortunately, we can't reproduce it. Any ideas on how to troubleshoot this issue?  
Office 365 Groups
Ivan54's avatar
Ivan54
Bronze Contributor
Mar 02, 2017
us too.
jcgonzalezmartin's avatar
jcgonzalezmartin
MVP
Mar 02, 2017

I have just tested on another tenant and using Google Chrome and not seeing any problem when accessing members section in a Group...but I have tested on my corportate tenant in IE and there I'm seeing the problem....could it be related to the browser we are using? by the way cfiessinger FYI

  • Shaun Francis's avatar
    Shaun Francis
    Copper Contributor
    Mar 02, 2017

    I was using Google Chrome Version 56.0.2924.87 (64-bit)

     

     

     

    • jcgonzalezmartin's avatar
      jcgonzalezmartin
      MVP
      Mar 02, 2017
      Mmm...this is becoming very weird...I have just done same operation I did with IE where I saw the loading members error but using this time Chrome and the error was not there...the only difference is that I started an InPrivate session. I'm using also 56.0.2924.87 (64-bit). So wondering if the problem could be related to issues with cookies I repeat my tests using an InPrivete session in IE, but no luck...still the same error.
      • Ferry Kievit's avatar
        Ferry Kievit
        Copper Contributor
        Mar 07, 2017

        We are getting this same issue and in so far, we have had it happen in chrome and firefox and IE for that matter.

         

        So i am still unsure why this problem occurs and it is not related to the number of members in the group either. We have had this happen with groups containing just 2-3 members to 400 members.

         

        repeatedly pressing the button does work at times and sometimes it does load the members after that.

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