Forum Discussion
The "Reference a file" feature not working as documented
- Hi mjudi,
Copilot can only use files which are stored "in scope of the platform". For example SharePoint Online (and OneDrive). Depending on the application from which you start the prompt it will show the last 3 or 10 accessed items.
To use another file you need to paste the full path after the "/".
Copilot can only use files which are stored "in scope of the platform". For example SharePoint Online (and OneDrive). Depending on the application from which you start the prompt it will show the last 3 or 10 accessed items.
To use another file you need to paste the full path after the "/".
We are also experience this issue on multiple customer tenants.
Even files, that are synced are not being found.
MichelvanVliet I've tried it also by posting the full path copied from sharepoint but also that way it doesn't work. I get the answer "I'm sorry, but I am unable to access or provide information about the SharePoint link you provided. Is there anything else I can help you with?"
sgideon The "reference a file feature" uses the Semantec index and Microsoft Search. This means that files need to be "indexed" before Copilot will be able use these. It can take a while before the Symantec index is built initially. Officially it can take up to two weeks as far as I know.
After that period, if these files still cannot be referenced: open an support case.- Thanks. I actually opened a case already, but they told me the same about indexing.
Some files we've tested are stored on Sharepoint for several months, but still not findable. We face this problem on two different tenants. It also doesn't matter if they are MS office files, PDFs or anything else.
After indexing one SP site and waiting for two weeks, it still didn't work with the files in there.sgideon mjudi MichelvanVliet paulskully mjudi washingtonbr
Today, with the Office version Microsoft® Word for Microsoft 365 MSO (Version 2405 Build 16.0.17628.20006) 64 Bit, the referencing of files within Powerpoint works for me (personal). You can try the example here:
https://learn.microsoft.com/en-us/training/modules/empower-workforce-copilot-sales/3-create-sales-presentationReferencing only works if the effective link is used. A selection of files does not appear when entering "/".
But it's great that it now works at least like this. Thank you Microsoft.
- Did anyone find a solution to this issue?
- No I cancelled my subscription.
