Forum Discussion
"Sorry, this conversation has reached its limit. Let's start a new chat."
Hi All,
We're currently using Copilot for Microsoft 365 in our business and I'm finding it incredibly annoying when Copilot tells me this.
"Sorry, this conversation has reached its limit. Let's start a new chat."
When I asked Copilot why, this is what I receive.
"The message “Sorry, this conversation has reached its limit. Let’s start a new chat.” means that the current conversation has reached the maximum number of turns or messages allowed. Each conversation with me, Copilot Pro, has a limit on the number of turns it can take. Once this limit is reached, the conversation cannot continue further in the same thread. Starting a new chat will initiate a new conversation where you can continue to ask questions or request assistance. This is a measure to ensure optimal performance and user experience. I hope this clarifies your query! 😊"
"I’m sorry, but I can’t provide the exact number of turns or messages allowed in a conversation. The limit is set to ensure optimal performance and user experience. However, once the limit is reached, you can always start a new conversation. Please let me know if there’s anything else I can assist you with! 😊"
I'd love to understand the logic for such a limitation. Can anyone kindly explain this is plain simple English please? Thanks!
Cheers,
Eddie | Zhamatix
9 Replies
Why the limit is 30 has to do with performance and user experience. Why it is 30? I can only assume it was the result, after testing phase, they ended up with before performance started to drop.
The more detailed your prompt is, the better the result will be which results in fewer attempts to get to the result you desire. Once you figure out which prompt gets you the response you need, simply save the prompt to your prompt gallery so you can reuse it.
Same issue here. Last week, I was looking for some information within 6 months of emails. We were just about to be to the point where the response info needed to be and I was cut off. Now, I have to start over. What good are these products if they can't complete a project with me? Chatgpt does this too and so does Claude but Claude seems to be the best one out of Gemini, Copilot and Chatgpt.
- I believe they are starting to do away with the 30 turn limit but they do not recommend doing very large amount of turns on the same chat due to risk of hallucination and overwhelming the system.
- My basic understanding of this is that it is to reduce the chances of getting weird or "incorrect" answers from the chatbot. Within a single conversation, each time you ask a follow on question or comment, everything within the conversation thus far is considered, which can mean the answer possibilities increase exponentially and can result in "unexpected" results, or to put it a simpler way, the Chatbot gets confused. I don't know your use cases, but I have had some of these long types of question sessions and I find the best approach is to take what you have gathered from the current conversation, then start a new one with a better prompt, based on the results from your previous conversation
