Removal of Copilot Chat Availability in M365 Apps?!?

This came as a significant surprise for us. We have well over 2,000 licensed Copilot users, but more than 50,000 unlicensed users who have now been impacted by this change.

From our perspective, this feels less like a technical decision and more like a commercial one, effectively pushing organizations, particularly larger ones, toward increasing their licensing footprint.

We’ve invested heavily in adoption: running training sessions, publishing FAQs, and building supporting materials. Our users had integrated this functionality into their day-to-day workflows, so having it suddenly removed is understandably frustrating.

It also raises broader concerns as we plan our roadmap - namely, what other changes might be introduced or withdrawn in the future.

We’re hoping Microsoft reconsiders and restores this capability for non-licensed users, as it was clearly delivering value at scale.