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Nils_Re's avatar
Nils_Re
Copper Contributor
Feb 05, 2024

Copilot for Microsoft 365 is not working on Terminalserver RDS

Hi,   i´m trying to install/configure Copilot for MS365 on an Terminalserver. All Requierements from MS Docs are ok, on Clients it´s works fine. I already checked Policies, Configuration also do a...
JCMCN2025's avatar
JCMCN2025
Copper Contributor
Mar 13, 2025

Thats device-based licensing, not necessarily all forms of "shared computer licensing" -- in my case, we are using user-based shared licensing. 

tylderlurden's avatar
tylderlurden
Brass Contributor
Mar 13, 2025

You are correct. office 365 shared activation in terminal servers\Citrix\RDS ect is user-based license. It does not fall under Andreys and others quote about device license. People are confused about 0365 device based and shared activation.

Additionally, I just have confirmed with another company who uses server 2022 shared desktops with Office in shared activation mode deployed with the ODT and it works.  Maybee this is a 2019 thing (doubtful)? I don't have a 2022 server to stand up and test. I have read another post where someone was having the same issue with existing profiles. Newly created profiles on the same server would show copilot. Have you tried 2022 server or fresh profiles in 2019?

  • Andrey_Sherman's avatar
    Andrey_Sherman
    Copper Contributor
    Mar 13, 2025

    I see, we will try with empty profiles. Thank you

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