Forum Discussion
problems with Copilot in Edge
- Copilot works on copilot.microsoft.com
- Copilot works in the copilot-App
- the Edge copilot sidebar opens but remains blank & gray
1 Reply
Copilot works in the website and standalone app, but its Edge pane stays blank, so start with the browser-specific experience rather than resetting your Microsoft account. Update Edge through Settings, About Microsoft Edge, then fully close and reopen it. Test the Copilot website in Edge itself using the same account; that comparison is more useful than testing it in another browser. Temporarily disable optional extensions and retry, then clear cached images and files if the display problem remains. Avoid deleting passwords or all browsing data as a first step. If this is a managed browser, ask your administrator to review applicable policies rather than changing them yourself. On Windows, Microsoft's supported Edge repair procedure is another option if ordinary troubleshooting fails. Report the blank pane through Edge's Help and feedback, including the version and comparison results. Use the working website or app meanwhile.