Not available credits for Microsoft Graph

Dear community,

We are an Indirect Provider in CSP, and we would like to share a questions from one of our resellers.

More specifically, following this documentation, our reseller has 2x Copilot licenses however they are not able to view any credits for Microsoft Graph connectorts. Based on the learn page, they should have been seeing 1000 (2 licenses x 500) credits/items worth of Microsoft Graph connectors index quota.

Any idea/solution on why they are not seeing the available credits/items? Thank you in advance for your significant assistance.

Best regards,
Nick