Forum Discussion
Microsoft's Copilot: A Frustrating Flop in AI-Powered Productivity
The Fact it still does not have basic memory and co-pilot loses the conversation while your in a process of creating something it is still a useless tool. When it does work i admit i find more useful then chatgpt, but at least chatgpt remembers everything and co-pilot loses even track of things mid conversation and then keeps saying no we did not talk about it. Which is merely frustrating. I know some regions/people are lucky to be chosen to get the memory feature available. but for a product that i paid for with getting office i find it underdelivers. it is extremely frustrating that it loses track of things mid conversation while you trying to create something. I kinda want a refund on my office but after 3 months of trying I gave up and went back to chatgpt+ as the memory feature is crucial in co-creation with an AI otherwise it is only frustrating.
Memory is currently rolling out and is already available—at least in my configuration. I believe the main reason Copilot behaves differently for us here in Europe is due to strict privacy regulations and additional systems that require alternative configurations.
Another important point: ChatGPT only needs to respond within the web interface, whereas Microsoft 365 Copilot is expected to perform actions within apps, which is significantly more complex.
Regarding 'memory': Based on my experience, Copilot seems to lose focus far less frequently now compared to before 2025." But I'm with you: If you make a full comparison between ChatGPT+ and M365 Copilot there is a difference and to be honest: That is OK - it is another product. Even if the "same" LLM will be used, it works completely different and that is something we need to accept.