Forum Discussion
Microsoft's Copilot: A Frustrating Flop in AI-Powered Productivity
Since the original post was made in August 2024—at a time when Microsoft 365 Copilot was still missing many features—I recommend trying the same functionality again now. Also, it’s important to ensure there’s a clear understanding of what the paid version of Microsoft 365 Copilot is currently capable of.
For example, I’ve seen several comments regarding PowerPoint. I completely understand the frustration when Copilot doesn’t create slides exactly as expected. However, Copilot is currently limited to generating text. Occasionally, if you prompt it to animate a slide, it may attempt to do so—but only in a very basic way.
It’s important to focus on what Copilot can do. Why is this the case? Because in order to respond to your requests, Microsoft had to implement what’s called an “app response” into the product. While the large language model (LLM) can understand your prompt, there also needs to be a corresponding app command implemented to carry out the action. And that’s the key point: not every prompt has a matching app command yet.
Microsoft is actively working on expanding these capabilities, but it will take time.
By the way, back in February 2024, Copilot in PowerPoint was able to change fonts, animations, and transitions. However, due to some issues, those features were temporarily removed.
That said, you're absolutely right—as of now, Copilot cannot create fully polished presentations in terms of design.
Still, I don’t believe it’s fair to say that Copilot “doesn’t work at all.” It’s evolving, and while it has limitations, it also offers real value when used within its current capabilities.
The Fact it still does not have basic memory and co-pilot loses the conversation while your in a process of creating something it is still a useless tool. When it does work i admit i find more useful then chatgpt, but at least chatgpt remembers everything and co-pilot loses even track of things mid conversation and then keeps saying no we did not talk about it. Which is merely frustrating. I know some regions/people are lucky to be chosen to get the memory feature available. but for a product that i paid for with getting office i find it underdelivers. it is extremely frustrating that it loses track of things mid conversation while you trying to create something. I kinda want a refund on my office but after 3 months of trying I gave up and went back to chatgpt+ as the memory feature is crucial in co-creation with an AI otherwise it is only frustrating.
Memory is currently rolling out and is already available—at least in my configuration. I believe the main reason Copilot behaves differently for us here in Europe is due to strict privacy regulations and additional systems that require alternative configurations.
Another important point: ChatGPT only needs to respond within the web interface, whereas Microsoft 365 Copilot is expected to perform actions within apps, which is significantly more complex.
Regarding 'memory': Based on my experience, Copilot seems to lose focus far less frequently now compared to before 2025." But I'm with you: If you make a full comparison between ChatGPT+ and M365 Copilot there is a difference and to be honest: That is OK - it is another product. Even if the "same" LLM will be used, it works completely different and that is something we need to accept.